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Return policy

Quick version of return policy:

If the product was delivered damaged or is not according to the description on the website, you can return the product or will be automatical reimbursed.

If you are unsatisfied with the product or simply want to return it back, you can do so in 14 days from receiving it. You are responsible for sending product back to the distribution center from which it was sent to you or to return facility if available.

E-products, memberships, services or other non-physical, products are exception from our return policy and can’t be returned and refunded.

We reserve the right to reimburse you in InsteHero credits or by sending you new non-damaged product.


Article 10 – Right of withdrawal


Consumer the buyer has 14 days, from the date of receipt, to return his order. If the return is for reasons of non-satisfaction, the shipping costs will remain the responsibility of the buyer. Products have to be returned to the same place from where they were shipped or to the return centers if available. If Returned products will be worn, incomplete, damaged, they will be not applicable for refund. Returns are accepted if the returned products remain identical to the one of their shipment, with the original packaging, certificates and labels. The refund is made to the buyer within 15 days of the date of receipt of the withdrawal.

E-products, memberships, services or other non-physical, products are exception from our return policy and can’t be returned and refunded.


Article 11 – Warranty and liability buyers enjoy the provisions of the legal warranty for hidden defects. If the delivered product does not correspond to the description of the product sheet or has a hidden defect, the buyer has the option to return the product. If the product is defective, damaged or incomplete, the buyer must report it to within 7 days of receiving the product. The product will be replaced or refunded within 30 days of receipt, depending on the availability of the product or the decision of the buyer. In both cases, the shipping costs are then borne by In the context of a return from a retraction procedure, for which the shipping costs are borne by the buyer, reserves the right to be subject to a fixed penalty, added to the reimbursement of return fees. According to article 1386-1 of the Civil Code, only the manufacturer is responsible for product safety. Only manufacturers guarantee that the products presented for sale comply with the description given and that they have no hidden defects making them unsuitable for their normal use. The only contractual guarantee is that granted by the manufacturer. declines any responsibility in the event of an error in a description of a product, given that the pictures and descriptions illustrating the products for sale are only indicative. can not be held liable for any damage resulting from misuse or malfunction. In addition, the liability of can not exceed the amount of the product ordered. No compensation can be requested outside of those provided by the Consumer Code. If a problem occurs, the buyer first contacts to obtain an amicable solution. In case of litigation, the judicial authorities in the country where the company is established will be the only competent