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Privacy Policy

Who we are

Our website address is: https://instahero.store.

Information on personal data processing

  1. Identification data of Provider
    Provider of personal data is company Themesis s.r.o, Borodáčova 1334/5, 040 17 Košice –Barca,

Company Identification Number: 50750089, DIČ: 2120458791, registered in the Commercial Register of the District Court Košice I, section Sro, Insert No. 10186 / V, e-mail address: info@instalionaire.com, phone: +421944120062 (from now on referred to as “Themesis s.r.o.”, which processes personal data under the conditions below)

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for one year . If you log out of your account, the login cookies will be removed.

Analytics

Who we share your data with

Information on personal data processing

  1. Identification data of Provider
    Provider of personal data is company Themesis s.r.o, Borodáčova 1334/5, 040 17 Košice –Barca,

Company Identification Number: 50750089, DIČ: 2120458791, registered in the Commercial Register of the District Court Košice I, section Sro, Insert No. 10186 / V, e-mail address: info@instalionaire.com, phone: +421944120062 (from now on referred to as “Themesis s.r.o.”, which processes personal data under the conditions below)

  1. Processing of personal data for individual purposes:
  2. Purchase of goods via e-shop, delivery of products, handling complaints
    Themesis s.r.o. processes (i) for the purposes of the purchase of goods via the e-shop and the delivery of the products the following personal data of the customer: name, surname, telephone number, e-mail address, address, purchased goods data and payment related data (account number, paid amount, date of crediting the payment to the account of Themesis s.r.o), (ii) for the purpose of claiming complaints, in addition to the data referred to in (i), also information on the claimed goods and the information provided by the customer when requesting the claim.

The legal basis for the processing of personal data is (i) in the case of the purchase of goods through the e-shop, delivery of the products to the customer, Article 6, part 1, section b)  the Protection of Individuals with regard to the Processing of Personal Data and the Free Movement of such Data, repealing Directive 95/46 / EC (General Data Protection Regulation) (hereinafter as the “GDPR Regulation”) and (ii) when dealing with claims Art. 6 part 1, section c) GDPR regulations.

Processing of personal data by Themesis s.r.o. is (i) in the case of the purchase of goods through the e-shop, the delivery of products to the customer necessary for the performance of the contract for the purchase of the products; and (ii) in the case of complaints handling the legal obligations of Themesis s.r.o.

The recipients of the personal data are subjects as follow:
• Themesis s.r.o., Borodáčova 1334/5 040 17 Košice – Barca, Comp.Ident.No. 50750089, registered in the Commercial Register of the District Court Košice I,
• Superfaktúra – superfaktura.sk, s.r.o. , Pri Suchom mlyne 6, 811 04 Bratislava, Comp.Ident.No: 46655034, Tax Ident.No.: 2023513470, VAT No.: SK2023513470, Company registered in District Court, Bratislava 1, Section: Sro, Insert No: 81403/B

  • Integromat – Integromat s.r.o., Novakovych 1954 / 20a, 180 00 Prague 8, Czech Republic, Europe, ID: 29152861
    • Financial Administration Authorities, tax advisers and auditors as providers or intermediaries, if necessary to meet the legal duty of Themesis s.r.o.
    Personal data are processed during the period of performance of the purchase contract and the warranty period for the delivered goods.
  1. Registration and e-shop

For registration and operating the e-shop, Themesis s.r.o. uses the following personal data: name, surname, telephone number, e-mail address, address and order history.
The legal basis for the processing of personal data is Article 6, section 1, part b) GDPR regulations. Processing of personal data by Themesis s.r.o. is necessary to ensure registration in e-shop and e-shop operation.

The recipients of personal data are as follows:
• Themesis s.r.o., resides at Humenská 27, 04011, Košice, CIN: 36 182 427, registered in the Commercial Register of the District Court Košice I
Personal data is processed during the registration period in the e-shop.

  1. Providing telephone and email support to customers.

Providing telephone and email support to customers
To provide telephone and e-mail support, Themesis s.r.o. process the following personal information of customers: name, surname, phone number, e-mail address, address, order history, and if required telephone call support, also recorded calls from the call center.

The legal basis for the processing of personal data is Article 6, section 1, part b) GDPR regulations and regarding the recording of a telephone call Article 6, section 1, part a)  GDPR regulations. The processing of personal data by Themesis s.r.o. is essential to provide support, and in case of audio recording, consent and thus the processing of personal data by audio recording is voluntary.

The recipients of personal data are as follows:
• In case of telephone support needed, Themesis s.r.o.
• In case of email support needed, Themesis s.r.o
Personal data are processed during the warranty period of the purchased goods.

  1. Solving customer complaints

To deal with customer complaints, Themesis s.r.o. processes the following personal data: name, surname, data in the claim, and depending on how the customer has submitted the claim with his address, phone number, or e-mail address.
The legal basis for the processing of personal data is Article 6, section 1, part b) GDPR regulations. Processing of personal data by Themesis s.r.o. is necessary to resolve the customer’s complaint.

Personal data is processed for as long as the customer’s complaint is resolved.

  1. Facebook contests

Themesis s.r.o. to provide competitions through Facebook, processes the following personal data: data stated in the profile of the contestant and, in the case of the winner, also his / her name, surname, telephone number, address and photo with the prize.

The legal basis for the processing of personal data is Article 6, section 1, part b) GDPR regulations. Processing of personal data by Themesis s.r.o. is necessary for the competition by its terms.

The recipient of the personal data of the winner with photo included and, if appropriate, the name and surname is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland, as the provider, and it will process the personal data in accordance with its Privacy Policy of Personal Data (https://www.facebook.com/policy.php)

  1. Support via Facebook

If the person concerned decides to apply for Facebook support, Themesis s.r.o. will process the personal data entered in the Facebook profile of this person and the data provided by the person himself/herself during the communication.
The purpose of processing this personal data is to provide support based on the customer’s request, and the legal basis for the processing of personal data is Article 6, section 1, part b) GDPR regulations. Provision of personal data and its handling by Themesis s.r.o. is necessary to provide support to the customer based on the request.

The recipient of the personal data is Facebook Ireland Ltd., located at 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland as the Provider, and this company process the personal data by its Privacy Policy (https: // www .facebook.com/policy.php).
Personal data is processed for the time required to provide customer support.

  1. Marketing material distribution

To distribute marketing and educational materials, Themesis s.r.o. processes the following personal data: Name, Surname, Email Address, Number, Questionnaire Answers, and Cookies.
These data could only be obtained in a legal form after agreeing to process the above data for marketing activities.

 

How long we retain your data

If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up reviews or responds automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor reviews may be checked through an automated Google spam detection service.

Your contact information

When you visit our website, our web servers record by default process the IP address assigned to you by the ISPs, the website you are coming from, the websites you visit within your stay at our website, and the date and length of the visit.

Personal data will only be recorded when you provide us with your own will, for example, through registration via a web form or filling in an order. The transfer of your data to state facilities and offices is only within the scale of binding legislation. Strict discretion binds our co-workers, agencies and sellers.

By registering on our site and filling in the data in the web form, you provide us with your consent under Act No. 122/2013 Coll. and allow us to send you business announcements that you are entitled, at any time by law unsubscribe and therefore withdraw your consent.

By completing a possible sales form, the customer agrees to include his or her data in the Provider’s database as an administrator and to process it for marketing purposes and to receive commercial notices via electronic means under Act no. 122/2013 Coll., for the period until the withdrawal of consent. At the same time, the customer agrees to be sent by Provider information about the upcoming events and the offer of his business partners as well.

Additional information

How we protect your data

The Provider fully respects the confidentiality of your data that you fill in on these websites. Data is secured and protected against misuse.

We use them for mutual commercial communication and information sharing, for the future to realize possible deals, for complex customer administration and also for marketing purposes.

These data are stored in a strictly protected anti-abuse database and are not provided to third parties.

Upon request, we will inform you in writing of whether and which personal data we have recorded about you. If incorrect information has been recorded despite our efforts to keep correct data and up-to-date information, we will correct this information upon request. If you have any questions regarding the processing of your personal information, do not hesitate to come back to us and contact us.

What data breach procedures we have in place

We will notice every breach with email notice it if happens.

What automated decision making and/or profiling we do with user data

Our software uses automatic product recommendation engine that will match most related products for you. 

Industry regulatory disclosure requirements

The person concerned has the right to file a complaint with the Office for the Protection of Personal Data if he or she considers that it is directly concerned with his or her rights established by the GDPR Regulation or the relevant legislation.

The person concerned has the right towards the Provider to (i) request access to personal data, (ii) to correct personal data, (iii) to delete personal data, (iv) to limit the processing of personal data, (v) the right of transport of personal data (vi) the right to object to the processing of personal data. These rights can be claimed by contacting Themesis s.r.o. in following ways:
a) by sending a letter in writing to the address of the company’s registered office,
b) send an email electronically to the above email address or
c) by phone at the number mentioned above.

The relevant legislation is, in particular, the GDPR Regulation, the applicable Law on the protection of personal data in its effect and other applicable generally binding legal regulations.