Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

We source the best deals from all over the world and we want to serve everyone. To ensure cost-effective worldwide shipping the speed is not greatest and also depends on place where you live. But still, we pack and ship the order as soon as possible and will be delivered in approximately 1-3 weeks.

InstaHero.Store | Contact Us | 1(Please note that in extraordinary cases shipping can take up to 10 more days, but it happens really rarely.)

Account is created during checkout automatically. Your password will be emailed to you. If you accidentally didn’t receive any, please renew your password here – https://instahero.store/my-account/lost-password/

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Tracking number of your order will be delivered to you by email and can be also chcecked in your account – https://instahero.store/my-account/

Credit card information are always handeled by our partners (i.e. Paypal). We will never store, edit or manipulate with your credit card informations. 

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We have multiple distribution centres with various products. That’s why you can receive multiple packages with separate products. 

Please always double-check that you’ve placed your order correctly: sizes, colors, quantities, and especially the address. Due to our short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible

Due to our short processing time, we can only accept cancellation requests within 60 minutes of placing your order with us. Contact us as soon as possible.

Always be sure to double-check your information before placing an order.

Hero Points are our Reward program points that you can get by buying items on our store. By default you get 1 point per 1$ spent. You can redeem them on checkout on next purchase and get discounts. Currently you can get 5$ off for 150points. 

Please contact our support on [email protected] and we will help you 

Please contact our support on [email protected] and we will help you.

Please use the adress on the package you received. You are responsible for paying the shipping cost if you simply want to return it back in 14 days. If your product was damaged, broken or not according to the description, please contact first our support. We are not responsible for shipping cost if you dont contact us in advance.  

Simpliest way how we can help You is contacting us on InstaHero.store its our official channel for communication. We are also available during the day on our chat for pre-order questions. 

Please contact us AS SOON AS POSSIBLE. We can help you until package is not send out from our facilities. If it is, there is no way of helping you, we apologize.

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As soon as your order is prepared and packed, we’ll send you the tracking code by email.

Unfortunately not, with wordwide shipping it would be more expensive than your product … 

Please note that in the following countries, customs clearance may cause several weeks’ delay in delivery:

  • Argentina

  • Chile

  • Colombia

  • Costa Rica

  • Egypt

  • Guadeloupe

  • Honduras

  • Iran

  • Iraq

  • Jamaica

  • Jersey

  • Jordan

  • Kuwait

  • Lebanon

  • Martinique

  • Mauritius

  • Mexico

  • Monaco

  • Morocco

  • New Caledonia

  • Peru

  • Philippines

  • Puerto Rico

  • Réunion

  • Taiwan

  • Turkey

We ship to almost every country. Exceptions are as follows due to logistics:

  • Bolivia

  • Cameroon

  • Caroline Islands

  • China (mainland)

  • Guam

  • Guatemala

  • Guernsey Island

  • Jersey

  • Malawi

  • Mayotte

  • Montenegro

  • Palau

  • Solomon Islands

  • Syria

  • U.S. Minor Outlying Islands

Please note also that we can’t ship to military addresses (APO/FPO).



As soon as your order reaches your country, your local post office is responsible for sending your package to your home address.

Our company’s primary goal is the satisfaction of our customers, this is the reason we offer free shipping to most of the countries, hence the shipping fee is covered by us.

You will be notified when your order is shipped and if you have any further questions, our customer service will do their best to answer them for you.

In case the package is rejected by the customer or not picked up from the post office therefore the order is returned, it is the customers’ responsibility to cover the before mentioned shipping fee since they are no longer eligible to our free shipping policy.

This charge will be deducted from the total amount of your purchase.

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